Spring sale is live â give your channel a chance to bloom.
Need help with our Twitch or Kick view bot services? Our dedicated support team is here to assist you with any questions, technical issues, or account concerns. Whether you need help setting up your viewbot, troubleshooting connection problems, or understanding your subscription, we are ready to help.
For the fastest response, submit a support ticket through our system. You can also reach us directly via email for general inquiries or urgent matters.
[email protected]Frequently Asked Support Questions
How do I cancel my subscription?
You do not need to cancel your subscription manually. All TwitchLift subscriptions have auto-renew automatically disabled by default. Your subscription will simply expire at the end of your billing period without any further charges. There is no need to take any action to prevent future billing.
How long does it take to get a response to my support ticket?
Our support team typically responds to tickets within 24 hours. During peak times, responses may take up to 48 hours. For urgent issues, please mention the urgency in your ticket subject line, and we will prioritize your request accordingly.
What information should I include in my support ticket?
To help us resolve your issue quickly, please include your account email address, a detailed description of the problem, any error messages you have received, and the steps you have already tried. Screenshots are also helpful when reporting technical issues with the dashboard or viewer delivery.
Can I get a refund for my purchase?
Refund requests are handled on a case-by-case basis. If you experience technical issues that prevent you from using our service, please contact support with details about the problem. We are committed to ensuring customer satisfaction and will work with you to find a resolution.
My viewers are not showing up. What should I do?
First, verify that your stream is live and that you have entered your channel name correctly in the dashboard. Check that you have not exceeded your plan viewer limit. If the issue persists, clear your browser cache and try again. If viewers still do not appear after a few minutes, submit a support ticket with your channel name and the time you attempted to send viewers.
How do I change my account email or password?
You can update your account credentials directly from your dashboard settings. If you are unable to access your account or need to change the email associated with your account, please contact our support team with proof of account ownership, and we will assist you with the change.
Is my payment information secure?
Yes, your payment information is completely secure. We use industry-standard encryption and trusted payment processors to handle all transactions. TwitchLift never stores your full credit card details on our servers. All payments are processed through secure third-party payment gateways.
TwitchLift.com
Unlock the potential of your streaming career by signing up today!
Ready to Grow Your Stream?
Use the #1 rated view bot for Twitch and Kick to boost your viewers instantly.
Start Free Trial